Archives
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NEWS 
January 30, 2017 9 Smart Widgets for a Better Customer Experience
Customer experience is the number one concern when creating your website. You might not get it down the first time. Revisiting your design and features is a regular part of maintaining that site. Here are 10 smart widgets (mostly WordPress-only) that will allow you to tweak your site functionality to offer your customers more options to […]
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ELECTRONICS 
January 20, 2017 Matt Stringer of Men’s Wearhouse: Mobile Wallet Tech Will Change Customer Engagement
Small Business Trends: Give us a little of your background. Matt: I came in 16 years ago and went from being one of three people in the marketing department – with a channel strategy almost exclusively TV. Now we’re a team that includes an in house creative team, a CRM team, a database marketing team, […]
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NEWS 
January 8, 2017 Building Long Term Customer Loyalty in Disposable Times
Building relationships takes time but growing and maintaining them long term takes perseverance, energy and purpose. Jack Trout, Ad Exec and Author of Big Brands, Big Trouble says, “Marketing battles take place in the mind of a consumer or prospect. That’s where you win or lose.” We live in seriously disposable times. People outgrow their use […]
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ALL DEALS 
January 3, 2017 Wix Introduces Lightboxes to Grab Customer Attention
An ecommerce website is just like a retail store, with some items getting more attention than others. In the store, this is usually achieved through displays that make the product stand out, which is the same concept behind Wix’s Lightboxes: grab the attention of the customer. The drag and drop website design platform recently announced […]
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COUPONS 
December 13, 2016 Matt Stringer of Men’s Wearhouse: Mobile Wallet Tech Will Change Customer Engagement
Small Business Trends: Give us a little of your background. Matt: I came in 16 years ago and went from being one of three people in the marketing department – with a channel strategy almost exclusively TV. Now we’re a team that includes an in house creative team, a CRM team, a database marketing team, […]
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ALL DEALS 
December 12, 2016 What Changing Airline Phone Policies Can Teach You About Customer Experience (Watch)
In-Flight Phone Calls May Be The Next Annoying Thing On Planes Disney Is The Undisputed King Of The 2016 Box Office Uber Updated Its Terms To Ban Flirting Between Drivers And Passengers So The US Is Almost $20 Trillion In Debt; Who Do We Owe? Your next airline flight could feature a whole new set […]
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ALL DEALS 
December 8, 2016 Twoople for Business: Customer Service Chat at Your Branded URL
If you were late to the Twitter game, you might recall the disappointment you felt when you found out @yourbusinessname was already taken. Maybe you settled for @yourname_yourcity, or some other complex handle. Staking claim to your name is much easier on a new site, such as Twoople, the communications tool launched in May of 2014. What Do […]
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COMPUTERS 
December 3, 2016 Microsoft Introduces CRM for Small Businesses with Outlook Customer Manager
Microsoft (NASDAQ:MSFT) has just introduced a new Customer relationship management (CRM) tool for small businesses called Outlook Customer Manager. The release Follows the launch of the new customer scheduling tool Bookings earlier this year. In a post on its official Office Blogs, Microsoft’s outlook team describes the tool as, ‘”Relationships made easy for small businesses.” As […]
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NEWS 
November 14, 2016 How to Stay a Step Ahead with Great Customer Service
How proactive is your small business’s customer service? Even if your customer service reps are ready to respond to phone calls on the first ring, know all the answers and can solve every possible problem a customer may have, they could still be doing more. “Proactive customer care” is one of the top customer service […]
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NEWS 
November 1, 2016 I Have a Customer Who Wants the Cloud, How Do I Write My First Proposal?
As IT companies embrace the business opportunity the cloud presents and transition to become cloud-ready service providers, one of the first questions that may arise is how to draft a proposal that reflects the change in orientation, from traditional project-based to managed services. For the answer, Small Business Trends turned to Chaitra Vedullapalli, cloud architect […]
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NEWS 
October 26, 2016 Got a No Man’s Sky PS4 Refund via PSN? Sony May Block You From Customer Support
HIGHLIGHTS Users have claimed that Sony has blocked them from customer support chat This comes after they have obtained refunds for No Man’s Sky Creating alternate accounts is a way to bypass this A little less than two months ago we reported that Sony, along with Amazon and Steam were offering refunds for sci-fi survival […]
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NEWS 
March 9, 2016 Customer support in the time of instant outrage: How start-ups do it
At e-commerce marketplace Snapdeal (run by Jasper Infotech Pvt. Ltd), social media is handled with a set of processes and a large team of 16 constantly monitoring the social chatter. Photo: Bloomberg Bengaluru: No online retailer escaped the backlash sparked by a recent clutch of instances in which customers ordered mobile phones online and were […]
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